EMPLOYMENT:

CIT CUSTOM DEVELOPMENT

CORNELL UNIVERSITY, ITHACA, NY - 3/19 TO PRESENT

SUPPORT OPPERATIONS MANAGER

  • Manage team that supports and maintains over 150 websites and applications. Oversee ticket intake, customer satisfaction, process review, team metrics, data analysis, outage response, QA (quality assurance), billing and software licenses.

CORNELL SC JOHNSON COLLEGE OF BUSINESS, ITHACA, NY - 8/04 TO 2/19

  • Marketing & Communications, Web Design and Strategy: Marketing campaigns, information architecture, analytics, ux/ui/usability testing, social media, video, content management systems, accessibility compliance, SEO, IT liaison, technology roll-outs, software training, external email communications.

Media & Technology Services, Cornell University, Ithaca, NY - 8/98 to 8/03

  • Graphic Design/Technology Support: Advised, researched and implemented technology solutions for University publications unit. Recommended, purchased, and maintained hardware/software environment for designers, editors, writers, and production staff, including the introduction and training of new technology and creation of optimized workflows.

American Demographics, Ithaca, NY - 10/96 to 6/98

  • Art Director/Production Manager: Responsible for design and production of award winning American Demographics and Marketing Tools magazines. Hired and managed production staff. Worked directly with printers, service bureaus, illustrators and photographers. Created budgets, made purchasing decisions and developed production schedules. Transitioned department through two corporate buy-out restructurings.

American Demographics, Ithaca, NY - 4/95 to 10/96

  • Assistant Art Director: Produced Marketing Tools magazine. Created editorial illustrations and collages for both magazines.

BAKA Computers, Ithaca, NY - 6/90 to 4/95

  • Marketing Manager: Responsible for design and creation of print and radio advertising, software consulting and training.

Revlon Incorporated, New York, NY - 8/89 to 2/90

  • Consultant: Training and supervision of Beauty Care Group design team in the use of Macintosh computers for product design and advertising.

Steinway & Sons, New York, NY - 8/84 to 6/88

  • Piano Technician: Piano tuning and regulation for concert, recording and private clients.

 

EDUCATION:

  • New England Conservatory of Music. Boston, MA, 1981-1982

  • California State University at Humboldt. Arcata, CA, 1976-1980

 

HONORS AND AWARDS:

  • Johnson at Cornell, Outstanding Contributor Award, 2015

  • Grand Prize, Singlebrook Holiday Hackathon, 2014

Music:

  • Available to stream on Spotify, Apple Music, YouTube & Amazon